Shipping Policy
Everything on the Redolva is printed just for you, so a lot of thought goes into the way each item is made and shipped. We work with a global team of manufacturers and shipping services to get your order from the site to your door.
Once you buy, we’ll send you an order confirmation email, with some important details like order number, order summary, total cost, and chosen shipping address.
1. Shipping carrier: USPS/UPS
Each item you order is custom-made for you, meaning we don’t hold stock in a warehouse somewhere. Printing usually takes 1-3 business days. We have a global network of 3rd party printers that are masters at their craft. The type of product you order and your shipping address affect where the product is made. Because of this, your order can sometimes come in different packages and arrive on different days.
Your order is shipped to your door. Or your office. Or wherever. When it’s on the way, you should receive a shipping confirmation email.
2. SHIPPING & HANDLING
Processing Time: All orders are processed within 1 – 2 days （Mon - Sun）. For all package delivery times, a 'business day' is considered any day Monday - Friday and does not include public holidays and weekends
Shipping Time:
Free Shipping : 6 to 9 days (Mon - Sun）. Shipping cost( $0.00)
Tracking Number: When available, we will send you a tracking number with the confirmation email so that you can track the package online.
Insurance: Commit to refund 100% if not received after 30 days.
Remember, we only ship on business days, excluding National Holidays.
3. SHIPPING COUNTRY RESTRICTIONS
We currently only serve customers in the US, We're sorry if you're outside of the USA you won't be able to purchase.
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Redolva and if you have any questions, please don't hesitate to contact us via:
Number: 936-506-7999
Email: support@Redolva.com
Address: 1706 Glynn Springs Drive, Williamsburg Virginia 23188, USA